General

Are the locations franchised?

No. Delta Sonic is a family owned and operated business headquartered in Buffalo, NY. Remaining family owned allows us to maintain the great service and quality we’ve become famous for.

What are your hours of operation?

Each location varies slightly. Please click here for a list of locations, including hours.

Why do you scan my vehicle registration and what do you do with my information?

Delta Sonic requires the plate number be entered for every vehicle that enters the wash. By scanning the registration we obtain the plate number for internal tracking and for guarantee washes. No personal information is collected.

How do I check the status of a claim?

All claims are processed upon receipt and take between 7-10 business days. If for some reason you do not hear from us, please email our claims department at claims@deltasoniccarwash.com

How do I request a donation?

Donation requests must be sent with documentation of the fundraiser/organization to donations@deltasoniccarwash.com. Please allow 3-4 weeks advance notice.

My Groupon expired, can I still use it?

Yes. You can use it for the value that you paid for it.

Car Wash

What sized vehicles can you wash?

The maximum height we can wash is 84” or 7 feet.

What size tires can go through the wash?

The maximum tires size we can wash is 12.5", Union Road maximum tire size is 10.5"

What is the ground clearance for the wash? How low can a vehicle be?

A vehicle must have at least 4" of ground clearance.

What’s the difference between the Super Kiss and Super Kiss Plus?

The Super Kiss Plus contains all the products as the Super Kiss plus Tire Dressing, Sonic Glass, Sonic Gloss, and Sonic Glaze. The Super Kiss Plus also comes with 2 more washes within 2 weeks.

Do I have to use my wash guarantee at the same location I bought it?

No. You can redeem your guarantee at any location.

When will my rain check expire?

Never.

How to cancel my Unlimited Plan?

Click here to fill out a cancellation form before the 25th of the month to ensure you are not billed for the next month. You will receive cancellation confirmation via email within 24 hours.

How do I update my credit card on file?

Please see any wash cashier or call 1-800-THE-KISS. Have your unlimited sticker number when calling.

Detailing

How long does a detail take?

Full detail services range between 2-6 hours depending on the service. Express details take approximately 15 minutes.

Do I need an appointment for a detail?

We recommend that appointments are made for all full detail services since they can take up to 6 hours to complete. Express detail services do not need appointments.

Why do I have to pay extra for my vehicle?

There is an additional charge on larger vehicles because they require more time and more product to clean.

What is considered an oversized vehicle?

All vans, minivans, SUVs, station wagons, limos and trucks are considered oversized as well as some larger cross over vehicles and anything with a 3rd row.

Oil Change

Do I need an appointment for an oil change or inspection?

No. We take cars on a first come, first serve basis.

Convenience Store

Does Delta Sonic offer discounts in the Convenience Store?

Yes! Unlimited Members can save in the store when they use The Card! Link The Card to your Unlimited Plan by seeing any car wash cashier or register online

Gas & The Card

Where does your gasoline come from?

Delta Sonic’s gasoline is supplied primarily from refiners based in the United States who utilize crude oil from Canadian and North Sea sources.

What is The Card?

The Card is a secure and convenient way to pay for your gasoline and convenience store purchases at Delta Sonic. By linking your checking account to The Card, you enjoy discounted gas prices and the convenience of paying without annual fees or finance charges.

Why do we offer a discount with The Card?

Super Plus Club

Who can use the Super Plus Club?

No. Delta Sonic is a family owned and operated business headquartered in Buffalo, NY. Remaining family owned allows us to maintain the great service and quality we’ve become famous for.

Online

Online Purchases

If you purchase a product or service from us, we request certain personally identifiable information from you during the purchase process. You must provide contact information (such as name, phone number, and address) and billing information (such as a credit card number and expiration date) in order to complete a purchase. We use the information we collect during the purchase process for billing purposes, to fill your orders, for administrative, analytical, correspondence, and operational purposes, to customize advertisements and offers and for other marketing purposes, and for other purposes discussed in this privacy policy. If we have trouble processing an order, we will use this information to contact you.

Refunds

If for some reason you are not completely satisfied with your online purchase, you can exchange it for a full refund. Send all returns to Delta Sonic Returns, PO BOX 251, Niagara Square Station, Buffalo, NY 14202. Product/service must be returned in its entirety. Call 1-800-THE-KISS with any questions or concerns.

How long does shipping take on an online order?

After your order is processed, shipping is typically 1-2 business days for locals orders (NYS), 3-5 days for national orders.

Do you have further questions?

If you have a question that you do not see an answer to, contact us here

Do you have a question about Delta Sonic? Look at some of our frequently asked questions below about our car wash, detail shop, oil change, convenience store and more!